Privacy Policy

At Eleven 02 Cigars, we are dedicated to protecting the privacy of all of our customers, visitors, and guests to our web store. We do not sell, share, or rent your information to others outside of the exceptions noted herein. The policy below outlines the steps we take to ensure your privacy.

Information Collected

Eleven 02 Cigars, like most other businesses, gathers and stores a variety of information to make your shopping experience a more pleasurable one; information including, but not limited to: names, shipping and billing addresses, phone numbers, email addresses, login and password information, and order history. We do not store credit card information on our company database. You can choose not to provide certain information, but this may limit the functionality of your search and future ordering. It may also limit your access to the deals, discounts, and promotions on our site.

How We Use Your Information

The information we gather is used for the sole purposes of keeping an accurate account of your purchases and interests in order to improve your shopping experience and future requests. We engage the use of third party sites for a variety of product customization, Rewards Programs, data analysis, web site performance, catalog distribution, marketing and email campaigns, payment processing, fraud protection, and additional e-commerce security. The information we provide these third party companies is authorized only for the services they provide and are not intended for resale.


Email addresses are used for online account identification. In addition, Daily and Weekly email updates may be sent to inform customers of upcoming events, cigar deals, and other promotions. We rely on a third party service to help distribute all of our email campaigns. You may opt out anytime by using the “opt out” feature at the bottom of each email. Email addresses are also used internally to send digital receipts, order confirmations, and shipment tracking.


Cookies have many uses for both company and consumer. On the consumer side, cookies are used to monitor and update shopping carts. At Eleven 02 Cigars, cookies are used to identify how a customer enters our store. They are also used for product performance monitoring, page traffic, and advertising with third party companies. All of which provide for a better shopping experience by making sure that we keep in-stock the items our customers search for most. Cookies are stored on your computer and can be deleted in the internet options of your selected web browser. The deletion of cookies may impede the web store performance.

Third Party Cookies

As you browse our web store and other websites, third party ad networks may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.

Debit and Credit Card Transactions

When placing an order on our web store, your credit card or debit card will not be charged until your order is processed. However, your bank summary may show what appears to be an actual deduction. These funds are put on hold by your credit card company but will not be deducted from your account until your order has been processed. Once your order has been shipped, we will send you an email confirmation along with your tracking number. Take care when using a debit card verses a credit card to place online orders as debit cards are tied to available funds.

Notification of Changes

Changes that may occur to this Policy Statement will be noted here on this page.